Manage every booking from request to completed trip.
Keep booking details, customers, guests, payment status, internal notes and trip information in one organized backoffice — built for boat tour and charter operators.
Your bookings should not live across five different tools.
When booking information is spread across email, spreadsheets, calendars, WhatsApp notes and online banking, it becomes hard to know what is confirmed, what still needs review, what has been paid and who already handled the customer.
Marencia brings the booking lifecycle into one clear system, so your team can manage every trip with more structure, fewer loose ends and a shared view of what needs attention.
Follow every booking through a clear lifecycle.
Every booking moves through a simple operational workflow, from a new request to a completed trip.
New requests can be reviewed, moved into review, confirmed once the trip is agreed, and marked as completed after the tour has taken place. If plans change, bookings can be cancelled and the reason can be documented internally.
This gives your team a shared view of what is still open, what is already confirmed and which trips are completed or cancelled.
Keep every booking detail in one place.
Each booking contains the information your team needs to prepare and manage the trip: boat, date, departure time, duration, customer details, guests, price, payment method, deposit setup, payment status, remaining balance and internal notes.
Instead of searching through messages or updating multiple files, your team can open one booking record and see the current state of the trip.
- Boat, date, departure time and duration
- Main customer and guest information
- Price, deposit and remaining balance
- Payment method and due date
- Internal notes and activity history
Track payment method, deposit status and remaining balance inside the booking.
Keep the financial state of each booking connected to the trip. Marencia lets your team record the payment method, payment status, deposit type, deposit amount, due dates and remaining balance directly inside the booking.
This helps your team answer simple but important questions faster: Is a payment required? Has the deposit been paid? Is the payment still open, pending or confirmed? Is there a remaining balance, and when is it due?
- Payment method: cash, card, bank transfer or on-site
- Payment status: open, pending, confirmed, no payment required or refunded
- Deposit type: none, full amount, percentage or fixed amount
- Deposit due date and remaining balance
- Payment due at booking, before the tour or on arrival
Manage the main customer and guests together.
Store the main customer and guest details directly on the booking. This keeps names, contact information and passenger details connected to the trip instead of scattered across emails or separate notes.
Choose how much guest information you want to collect for each booking: full details for every guest, full details for the main customer with names for additional guests, or full details for the main customer with the total guest count.
Your team can prepare better, communicate more clearly and reduce mistakes with group bookings.
Share a public booking detail link with customers.
Give customers a simple link where they can view important booking information online, such as boat details, departure time, passenger information and payment overview.
Team-only information stays private in your backoffice, including internal notes, activity history and internal cancellation or refund details.
See what changed and who handled it.
Marencia keeps an activity history for each booking, so your team can understand what changed over time.
This helps with handovers, reduces internal questions and gives you a clearer record when a booking is created, updated, confirmed or cancelled.
Everything in one booking record.
A quick overview of how Marencia keeps your booking workflow organized.
Booking lifecycle
Manage bookings through a clear workflow from a new request to a completed or cancelled trip. Your team can see what needs review, what is already confirmed and which trips have been completed or cancelled.
Payment and deposit tracking
Track payment method, payment status, deposit type, due dates and remaining balance directly inside the booking. This keeps financial information connected to the trip instead of separate payment notes or banking checks.
Customer and guest details
Store the main customer and guest information directly on the booking record, so your team can prepare better and avoid mistakes with names, group size and contact details. Choose how much guest information you want to collect: full details for every guest, full details for the main customer with guest names, or full details for the main customer with the total guest count.
Public booking detail link
Share a booking link with customers so they can view important trip details online. Internal notes and team-only information stay private in your backoffice.
Internal notes
Add team-only notes to a booking, such as special requests, operational reminders or context from a customer conversation. This keeps important details visible to your team.
Booking activity history
See a history of important booking changes. This helps your team understand what happened, who handled the booking and what still needs attention.
Bring your booking workflow into one backoffice.
Marencia helps boat tour and charter operators manage bookings, customers, payments and trip details in one place — without relying on scattered spreadsheets, inboxes and message threads.