Manage every booking from request to completed trip.
Keep booking details, customers, guests, payment status, internal notes and trip information in one organized backoffice — built for boat tour and charter operators.
Your bookings should not be scattered across several different tools.
When booking information is spread across email, spreadsheets, calendars, WhatsApp notes and online banking, it becomes hard to know what is confirmed, what still needs review, what has been paid and who already handled the customer.
Marencia brings the booking lifecycle into one clear system, so your team can manage every trip with more structure, fewer loose ends and a shared view of what needs attention.
Follow every booking through a clear lifecycle.
Every booking moves through a simple operational workflow, from a new request to a completed trip.
New requests start as “Open”. When you take one on, it moves to “Pending” while you clarify the details, and from this step on it is binding and blocks the boat. It becomes “Confirmed” once the trip is agreed, which needs a travel date, and is marked as “Executed” after the tour has taken place. Steps only move forward.
Your customer hears about status changes without extra work: a confirmation email when you confirm, a change email when the date, price or meeting point of a confirmed booking changes, and a cancellation email. Each one can be switched on or off, and a change email can also be sent by hand.
If plans change, you cancel the booking with a reason, which is required, and note any refund. Cancelled is final: if the customer changes their mind, you create a new booking. When you call off a scheduled tour departure, every customer on it gets an email of their own that explains the departure was cancelled.
A boat cannot be booked twice for the same time.
A booking becomes binding as soon as you move it from “Open” to “Pending”, and from then on it blocks its boat, turnaround time included. Marencia checks it against every other binding booking on that boat, archived ones included, and against the scheduled tour departures the boat is assigned to. A booking without a travel date is checked as soon as a date is entered.
Open requests do not block the boat, so two customers can ask for the same time and you lose neither inquiry. If a booking would overlap, the step is refused and the booking shows what is in the way: the other booking’s number with a link, its status and its time, or the tour departure. You resolve it by changing the date or time of this booking or of the other one.
- Binding — and blocking — from “Pending” on, not only once confirmed
- Turnaround time between two bookings counts in every check
- Charters and scheduled tours checked against each other
- Changing the date or time of a binding booking is checked too
Keep every booking detail in one place.
Each booking contains the information your team needs to prepare and manage the trip: boat, date, departure time, duration, customer details, guests, price, payment method, down payment setup, payment status, remaining balance and internal notes.
Instead of searching through messages or updating multiple files, your team can open one booking record and see the current state of the trip.
- Boat, date, departure time and duration
- Main customer and guest information
- Price, down payment and remaining balance
- Payment method and due date
- Internal notes and activity history
Track payment method, down payment status and remaining balance inside the booking.
Keep the financial state of each booking connected to the trip. Marencia lets your team record the payment method, payment status, down payment type, down payment amount, due dates and remaining balance directly inside the booking.
This helps your team answer simple but important questions faster: Is a payment required? Has the down payment been paid? Is the payment still open, pending or fully paid? Is there a remaining balance, and when is it due?
- Payment method: cash, card, bank transfer or on-site
- Payment status: open, pending, fully paid, no payment required or refund
- Down payment type: none, full amount, percentage or fixed amount
- Down payment due date and remaining balance
- Payment due at booking, before the tour or on arrival
- Payment request by email, sent from the booking or the payment overview
Down payments, security deposits and card payments in detail
Manage the main customer and guests together.
Store the main customer and guest details directly on the booking. This keeps names, contact information and passenger details connected to the trip instead of scattered across emails or separate notes.
Choose how much guest information you want to collect for each booking: full details for every guest, full details for the main customer with names for additional guests, or full details for the main customer with the total guest count.
Your team can prepare better, communicate more clearly and reduce mistakes with group bookings.
Share a public booking detail link with customers.
Give customers a simple link where they can view important booking information online, such as boat details, departure time, passenger information and payment overview.
Team-only information stays private in your backoffice, including internal notes, activity history and internal cancellation or refund details.
See what changed and who handled it.
Marencia keeps an activity history for each booking, so your team can understand what changed over time.
This helps with handovers, reduces internal questions and gives you a clearer record when a booking is created, updated, confirmed or cancelled.
Everything in one booking record.
A quick overview of how Marencia keeps your booking workflow organized.
Booking lifecycle
Manage bookings through a clear workflow from a new request to a completed or cancelled trip. Your team can see what needs review, what is already confirmed and which trips have been completed or cancelled.
Payment and down payment tracking
Track payment method, payment status, down payment type, due dates and remaining balance directly inside the booking. This keeps financial information connected to the trip instead of separate payment notes or banking checks.
Customer and guest details
Store the main customer and guest information directly on the booking record, so your team can prepare better and avoid mistakes with names, group size and contact details. Choose how much guest information you want to collect: full details for every guest, full details for the main customer with guest names, or full details for the main customer with the total guest count.
Public booking detail link
Share a booking link with customers so they can view important trip details online. Internal notes and team-only information stay private in your backoffice.
Internal notes
Add team-only notes to a booking, such as special requests, operational reminders or context from a customer conversation. This keeps important details visible to your team.
Booking activity history
See a history of important booking changes. This helps your team understand what happened, who handled the booking and what still needs attention.
Availability check
A binding booking blocks its boat from “Pending” on, turnaround time included. Overlaps with other bookings or scheduled tour departures are refused, with a link to whatever is in the way.
Assignment, priority and archive
Assign each booking to the person in charge, mark it as high priority or as a favourite, and archive finished bookings to take them out of daily work. Archived bookings stay searchable and still count in the availability check.
Bring your booking workflow into one backoffice.
Marencia helps boat tour and charter operators manage bookings, customers, payments and trip details in one place — without relying on scattered spreadsheets, inboxes and message threads.